Visitor
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1 Message
Autopay failed with no explanation
I recently moved and set up a new Xfinity account at my new home. I set up autopay from my bank account and the first payment was scheduled for June 4, 2023. My Xfinity online account shows that a payment was attempted on June 4 but was returned. My bank account shows no record of any transactions or attempted transactions from Comcast/Xfinity. The account definitely had sufficient funds to pay the bill. Now, in addition to being behind a month on paying the account, I'm being charged a $15 returned check fee, despite having set everything up on my end to pay the bill on time. How can I figure out why autopay did not work, to fix this issue for the future, and get the return fee removed from my account?
CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_103102! Thank you for reaching out on our community forum. I am happy to help you with your account and billing concerns.
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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