autopay discount issue

Question

My promotional period ended so I signed up for a new plan. I had autopay and paperless turned on, my upcoming bill does not show the discount so I just toggled it off and back on to hopefully wake the system up. Can an agent check my account to make sure it applied. Thank you

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAirelle · Answer

user_9q55u6 Hi there! Our team would be happy to look into this for you.

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

(edited)

Billing

user_9q55u6

autopay discount issue

EG

XfinityAirelle

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