tcp100's profile

Frequent Visitor

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11 Messages

Fri, Jan 1, 2021 9:00 PM

Autopay discount - already enrolled?

Hello, I just switched my plan today to gigabit. The rep quoted me a price for $90, with AutoPay and EcoBill enabled - which I have both had turned on for several years now.  However, in the email confirmation I got, the price shown is $100, and when I go to xfinity.com/myplan it only shows the $100, with no mention of the $10 autopay / ecobill discount.

 

Can someone confirm for me that this discount will be applied to my plan/account?

 

Do I have to turn AutoPay and EcoBill both OFF again and then back ON in order to get this discount? It's completely unclear, and since I've had all these options on for several years now, why should it take several bill cycles for a discount to show up - if it even does? (I can find no confirmation of the discount existing in my account, anywhere.)

Responses

tcp100

Frequent Visitor

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11 Messages

7 m ago

Nothing? No way to confirm whether this is in fact applied to my account? I tried chatting again and they simply said to wait 45 days, which to me is unacceptable.  Any reason why there's zero confirmation of this discount existing on the site?? This is also why the inability to change plans online if you have Flex on your account is a huge problem - I can't see what I signed up for.  The order confirmation screen that I saw after the representative emailed me had some mention of it, but I can't get back to that, nor is it mentioned anywhere in the email that came after I confirmed that - so I'm a little worried that the representative did not apply the promo to my account.

New Poster

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1 Message

7 m ago

I found out this issue for me too.

Official Employee

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356 Messages

7 m ago

@tcp100, I will be more than happy to look at your account and double-check AutoPay. If you can send us a private message with your name and service address I can locate your account and help. 

BruceW

Gold Problem Solver

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22.6K Messages

7 m ago


@ComcastJosephB wrote: ... send us a private message ...

@ComcastJosephB: How might the poster do that?

Official Employee

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356 Messages

7 m ago

@tcp100, @Shirin_Z, @BruceW, my apologies for being vague. Click on my username and use the send message option to send us a message with your name and service address. We need to locate the account and review the promotion and AutoPay/Eco Bill eligibility to get you the information you need. I do look forward to helping and will look for a reply. 

tcp100

Frequent Visitor

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11 Messages

6 m ago

Thanks Joseph - I sent you a PM.  I got my new bill today, and it certainly appears that the discount was NOT applied, which is disappointing. I do hope the rep that changed my plan had the right information.

XfinityAmir

Official Employee

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6.4K Messages

6 m ago

Hi tcp100, thank you for your patience. I replied to your private message on behalf of ComcastJosephB. Please reach back out to me there for further assistance. 

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