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tj5136
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2 Messages

Tuesday, August 13th, 2024 1:37 PM

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autopay bill credit

Hello,  I was promised $10.00 a month if I added auto pay to my account. After 2 months I see absolutely no indication that I am getting a credit for auto pay. Please advise. 

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Updated 

3 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

3 months ago

 

tj5136 Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

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XfinityAdrienne

Official Employee

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911 Messages

3 months ago

I am happy we were able to get clarification on the self-service discount applying, @tj5136! You can find all the details regarding the eligibility, and timeline to apply here. Please let us know if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your day! 

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