Autopay automatic discount

Hello, I have a question regarding my bill. I am enrolled in paperless billing and autopay, however it appears my automatic payment discount was not applied to my last bill. May I ask for your assistance?

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XfinityJorge

Official Employee

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2.6K Messages

40 minutes ago

Thank you so much for working with us over DM, and we are glad we got everything figured out. Do not forget our Xfinity App is a great way to manage your account and autopay preferences your fingertips. Have a great weekend.

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XfinityJorge

Official Employee

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2.6K Messages

3 hours ago

@user_yt0u2x Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. We are happy to work together to see what is going on with the automatic payment on the account. By any chance, did you get a new card or make any changes with your payment method on file? We are here to get to the bottom of this, and we appreciate you allowing our team the chance to help.

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user_yt0u2x

Visitor

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5 Messages

Hello, thanks for your message. Yes, I needed to switch accounts, would it be possible to still request your help to reinstate the credit?

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2 hours ago

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XfinityJorge

Official Employee

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2.6K Messages

Got it! You always want to make sure you make the change before the card on file expires or anything. We are happy to look into your account to make sure everything is set up correctly. Can you please send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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2 hours ago

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user_yt0u2x

Visitor

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5 Messages

I have sent a message, thanks

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2 hours ago

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user_yt0u2x

Autopay automatic discount

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