jeffdanger's profile
jeffdanger
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8 Messages

Mon, Dec 7, 2020 6:00 AM

Autopay and Ecopay

I signed up last week for service and was told I would receive a $10 credit monthly for autopay and no paper bill.  The system generated my first bill but no credit shows even after setting up these services.  Can you tell me when to expect the credit to show?

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ComcastTeds

Official Employee

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18.9K Messages

6 m ago

@jeffdanger  That being said above, we have credited your account $20 for two months of this discount before it automatically kicks in after 45 days. 

 

Thanks for your patience.  

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Again

Expert

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25.8K Messages

6 m ago


@jeffdanger wrote:

I signed up last week for service and was told I would receive a $10 credit monthly for autopay and no paper bill.  The system generated my first bill but no credit shows even after setting up these services.  Can you tell me when to expect the credit to show?


The credit should show up on your 3rd bill or after 45 days.

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jeffdanger

Frequent Visitor

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8 Messages

6 m ago

Thank you so much for your help.  I have found all of your staff to be friendly and accomodating and they have handled everything I have needed.

My experience so far have been great!

 

Official Employee

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326 Messages

6 m ago

No problem at all 🙂 We can't thank you enough for all your time and patience! Have a great night and please reach out to us again if needed.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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jeffdanger

Frequent Visitor

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8 Messages

3 m ago

I have received my 4th bill from Comcast and it says I am receiving the $10 discount for autopay but my bill is still $10 higher than the rep. I signed up with said it would be.   Current bill is $170 bit I was told it would be $160.  Is there a way to check this?

Many thanks for your help.

 

Official Employee

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229 Messages

3 m ago

Hello, @jeffdanger. I hope you are having a good start to the weekend! We would be happy to look into this. The discount is dependent on both Eco Billing and Automatic Payments. In some of our areas, the discount can take up to 45 days to apply after signing up for both services but you would be well past that. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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