Visitor
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1 Message
Autopay after scheduling my account to cancel [Edited]
I scheduled my account to cancel at the end of my billing cycle. They still pulled an autopay. I called in and was assured it would be credited - but I am still annoyed they took it in the first place
[Title Edited: "Inflammatory/Profanity"]
XfinityLinda
Official Employee
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2.7K Messages
2 hours ago
Thanks for meeting us here, @user_7lgm3p, about your autopay. If you still need assistance, please send a Direct Message with your name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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