Automatic payment declined

You'll need to make a payment in person, Please visit an Xfinity Store near you.

You'll need to make a payment in person, Please visit an Xfinity Store near you.

Thanks or providing that screenshot! It sounds as though there may be a payment restriction in place on your account. We can take a look on our end to confirm! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum