1 Message
Auto bill pay
A few weeks ago I set up auto bill pay to save an additional $10 on my bill. I scheduled my payment for 7/26....in checking my bank account it was already deducted on the 7/21! In order to avoid another withdrawal from my account I have temporarily suspended the auto bill pay to avoid a possible second payment on 7/26. My understanding is I could pick the date I wanted?
<EDIT: Removed Personal Information>
XfinityJeniece
Official Employee
•
2.3K Messages
4 months ago
Hey there, user_zenj4y, thanks for reaching out through Xfinity Forum regarding your billing details. I would be happy to take a look at your account details to confirm your due date and your automatic payment details.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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