Frequent Visitor
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9 Messages
At wits end with Xfinity, Plan to Sue if not Rectified
I am an extremely busy person and I have wasted more time trying to get Xfinity to do what they promised. They raised rates on my cable last month so I requested that all cable TV and TV packages be cancelled. They agreed and said I would be billed for just basic wifi and the security system beginning in December (I want to keep those). Yet, I just checked and my December bill is $269 instead of the $140 it was supposed to be. I have now wasted about three hours on this and as an attorney I am thinking about suing Xfinity for my billable lost time if this isn't fixed ASAP.
If my bill is not adjusted down to the $140 I was told it would be by end of business today I will bring suit. I am sick of them not doing what they promised.
XfinityEva
Official Employee
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1.6K Messages
3 years ago
@fravitch Thank you for visiting our Forums for assistance with your account. I understand your frustration, we can check into your plan change and make sure that it is correctly applied in the system.
Please note that if you requested the change for example for December 1st then the change would take place on that date and your bill would be updated 24-48 hours later and the change would show up on your next statement. If a statement has already been sent (as we bill ahead) Then you would not see that change yet.
To check on your plan please send us a private message with your full name and service address to get started.
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
See https://comca.st/2XfS9FQ for an example.
(Full credit to @BruceW for this excellent explanation!)
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user_114a0e
Visitor
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1 Message
3 years ago
I am a senior and tried to lower my phone expense by accepting a Cell phone promotion which said phone was to be FREE. My Comcast landline is $25 a month (still paying) and Cell was to be a base of $15. The first cell bill included a charge for the phone which was to be a CREDIT. They insisted on auto pay and after the 3rd - 4rth bill I had my bank stop paying. Month's later, they continue to bill and harass me even though they disconnected use 3 month's ago. A trip to the store to return addition phone not wanted led to manager asking me to leave store. I have spent hours trying to dispute with people from as far as India. Threats continue to be combined with my Comcast account now and I am in constant fear of my landline, TV & E-mail account disconnected. They said Cell was NOT going to be in conflict with my long time ACCOUNT of 20 years but they lied. I can not stand it and should not have to deal with Senior abuses such as is happening to me! I continue to pay original package but E-mail threats keep coming and US mail bill received again today. Payments go to Phila. but no one home locally. What a rip off the new Mobile Dept. is and do not understand why my history with Comcast does not been noticed and fixed.
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