Asked to return equipment I've never received or seen!

Hey @user_ltnovg, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to run an investigation into the equipment. We will need to see if the device was shipped, date added, customer approval, and more to see if the device was sent. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.