7 Messages
ask a question about my bill
I'm being billed for Paramount+ in error. I contacted customer service via text and explained I was being double billed--on my credit card & on my Xfinity bill. I was told the charge would be removed and I would receive a credit for the charges I was already billed. I just checked my most recent bill dated 2/3/24 and I'm still being billed. Please advise me on how to proceed.
XfinityChelseaB
Official Employee
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1.6K Messages
1 year ago
Hello @user_1yjhso, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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EG
Expert
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110K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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