Another Month Another "Payment Site Not Working" Message!

As the title said, Another month, Another "Payment Site Not Working" message!

Your payment site has been not working for the last three days. Yes, I've cleared my cache, cookies, restarted my modem and router. Secret, I'm an engineer with extensive networking experience, so PLEASE lets skip the solutions on your screen!

My bill is due tomorrow, so how can I pay it?

Second issue, I moved and transferred my internet service last April. Xfinity billing is still showing the account at my previous address!

Thanks Gene

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XfinityKassie

Official Employee

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2.7K Messages

5 hours ago

user_3qzdz7 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums, and bringing your payment concerns to our attention. I imagine this is very frustrating. It sounds like the reason it's not letting you make a payment, is because your account is bringing up your old account. Please try to link your new account, and then make the payment. I have included the instructions below.

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

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user_3qzdz7

Another Month Another "Payment Site Not Working" Message!

XfinityKassie

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