Agent misquoted 300 Mbps plan at $30/mo – requesting backend chat review

Hello @user_0gba4u, and thank you for sharing your experience with us here on the Xfinity Community forums. 

Promotional packaging and available offers can vary depending on where you are located and can be affected by account tenure and geographical considerations, and also change over time.  To our knowledge, Xfinity does not presently offer a discount for being a nurse or other medical practitioner.  

While we would not be able to provide you with fulfillment of an offer that does not actually exist, you have been heard, and we'd like the opportunity to submit feedback on your experience on your behalf.  We'd also be happy to review what repackaging options are available for your account.  You can also view and confirm any valid offers available for your account at https://www.xfinity.com/planbuilder by signing in with your Xfinity ID.

If you'd like our assistance with that, please send us a Direct Message* with your full name and complete service address to get started! 

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(*Note: Never send a direct message to us unless requested by us.)

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5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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8. Press Enter to send it.

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