Visitor
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5 Messages
Agent lied to me about "promotion" and railroaded me into a plan I didn't want
Does anyone have any ideas on how to deal with agents lying about a promotion and then Xfinity acting like it never happened and that I am making it up? I contacted support to enquire about outages and if I could get a bill credit. The conversation immediately became about how I needed to get a new promotion to lower my bill because the agent said they were concerned with how high my bill was. I was offered a new phone and mobile account plus new modem for a price of $78 after taxes and fees per month effective immediately. I expressed that I didn't want or need a new phone but the agent pressed that it was the only way to get the deal otherwise my bill would stay high ($137 a month). I ended up agreeing but as soon as the phone and modem arrived I noticed that nothing had changed on my account and it appeared like there never was a promotion. After calling and being batted back and forth from agent to agent I am now realizing that the "promotion" was not what I was told and is going to actually cost me MORE for 2 months before a discount goes into effect. The final price is significantly higher than the quoted $78 (after taxes and fees) and this is before adding in taxes and fees. I feel lost and confused and lied to. I really wish I had other good internet options where I live because Xfinity are really hard to deal with and it seems impossible to get a straight answer.
CCSelena
Problem Solver
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892 Messages
2 years ago
Hi there @user_130ca3! Thank you for reaching out to us here via Forums regarding your billing issues. We want to take a look into this for you. Please send us a DM to start.
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCSelena
Problem Solver
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892 Messages
2 years ago
I can most definitely take a look into your account and see that I can see is going on with your billing situation and try to get you some answers as to the promotion you were offered or see what offers we may have available for you. I understand your hesitations. I did just receive your DM so I will continue there. Thank you! 😊
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mfbris
Regular Visitor
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5 Messages
2 years ago
This common practice for Comcast/Xfinity.
I called for internet support for an issue that I was having and got the "We have a deal for you at no extra cost" pitch.
So like an idiot I took the bait.
Supposedly got a faster internet speed for they same price I was paying.
Well I get the bill and it is $15 higher.
After several phone calls and the "Well there is nothing we can do for you and we can not put you back on your old plan" nonsense I finally got to speak with a so called Supervisor and had a few choice words with him.
They gave me a $50 credit but I was still out over $100 from what I was paying.
Oh yeah they never did help me fix the Issue I was having with my internet that day as they were way to concerned about selling me something I did not want.
I filed a complaint with the BBB and the States Attorney General's Office, not that will do anything.
(edited)
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