affordable connectivity program pending since July 17

When I contacted Xfinity and supplied my information they confirmed my application was in progress and have not made any further outreach to me.  My experience with customer service was frustrating and I am not interested in spending more wasted time being told my application is being processed.

@user_c40f3e​ 

When I contacted Xfinity and supplied my information they confirmed my application was in progress and have not made any further outreach to me.  My experience with customer service was frustrating and I am not interested in spending more wasted time being told my application is being processed.

I totally get it!  I would be beyond frustrated like you are.  I know that @XfinityDena will be able to help with this, but I may be wrong here, I think that the "pending" status is most likely because of information differences.  If you gave a name like "Joe" to Comcast but "Joseph" to the National Identifier, it doesn't match.  That's just an example.

So, make sure you send that DM to Xfinity Support if you haven't already.  Let's get this worked out!

@user_c40f3e I can understand where you are coming from, and we do want to ensure that you get the support you need! You will receive email updates based on the status of your application after you have completed the enrollment process. Have you received any emails stating that there was an issue with your enrollment or there was incorrect information? Our team is here to support you and we value your time, so if you give us a chance here and send us a direct message, we'll be more than happy to get to the bottom of this!

On July 17 I received a confirmation email from comcast which included the following:

 
ACP Application in Progress
$0.00 / mo

After not receiving any more communication I verified my qualification for the program at getinternet.gov where I also was given my application ID so that I could supply it directly to xfinity.

I contacted customer service and told them I was qualified for the ACP, that I had applied through both xfinity and fcc, and that i had recieved a confirmation email of my application from xfinity.

I supplied them my name, my dependents name (who qualifies me for the credit), my addresss and my application ID.

They confirmed my application was in progress and that the status was "pending"

They gave me no further information about what pending meant and told me to have a nice day.

I have heard nothing from xfinity since then and have seen three statements without the credit.

@Again​ 

Customers should not be responsible for configuration errors or lack of human oversight over the process.  If there is a discrepancy the customer should be contacted immediately and not put into "pend" status for 3 months.

Many of the people relying on the ACP are disabled and already have enough additional burdens and costs.  Some estimates state that disabled households require 28% more income to have the same quality of life than an equivalent non disabled household.

Beneficiaries of the ACP should not be further burdened by poor management, implementation and oversight of the program at xfinitiy.

Unfortunately for me Xfinity has a monopoly on wired service in my neighborhood and I simply have no choice than to purchase from them.