Adjust Bill Per Phone Conversations

Hello Xfinity Support,

I am writing regarding my Xfinity account [account number], and the phone conversations I have already had with your team.

I initiated a full disconnection of my service on August 25, 2026, and returned all equipment on September 20, 2026. Your system recorded the disconnection as effective on the equipment return date instead of the date I initiated it, which produced a $94.26 bill I should not have received.

I called Xfinity on Tuesday, September 22, 2026, and your representative confirmed that my cancellation will be backdated to August 25, 2026, and that only approximately $3.00 remains due.

I am asking that you adjust the bill to reflect what was confirmed on those calls: cancellation backdated to August 25, 2026, with a corrected balance of approximately $3.00. Please also send me written confirmation of the backdated cancellation date and the corrected bill.

Thank you,

Richard