U

Visitor

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1 Message

Thu, Jun 23, 2022 7:13 AM

Added Fees Without Permission - Buyer Beware!

If you want your bill to increase overtime for no reason, then Comcast is the right company for you. If you want to spend hours on the phone with customer service only to get no where, then Comcast is the company for you. If you like speaking to bots to try to help you navigate issues only for the bot to give you the run around, then the Xfinity app is for you. 

I only wanted Internet. Yet have been charged a broadcast TV fee which has increased over time for months. I have autopay and they have been charging me $30 to $40 extra a month. That’s my fault for trusting this company and allowing my account to be on autopay. This company is very sneaky. Buyers beware. They sent me a “free” flex box then told I need to set it up or I would be charged for not using it. They also told me I need to go to my local store and activate it even though they are the ones that sent it my house. This company is a joke. Will probably be switching carriers soon. 

Official Employee

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352 Messages

3 d ago

Hello @user_4d7dc2 and thank you for your feedback. We never want anyone to be upset about their service or bill and I personally know if I was being charged for something I was not taking advantage of I would be just as upset too. 

You are correct the our awesome Flex Streaming service is a device we provide to anyone who is one of our internet only members. The first Flex is at no charge with each additional box being a $5.00 monthly fee. You are only charged a TV Broadcasting fee if you add TV services. You are not charged for streaming via your Flex Box. Activation of Flex can be done by using our Xfinity App. Before setting up your Xfinity Flex streaming TV Box, make sure you can connect to your home Xfinity Internet network (either WiFi or wired with Ethernet cable) through a desktop or mobile device. Here is a link that can help too How to activate Flex.

When it comes to billing I also have had autopay set up and paid for things due to not looking at my bill monthly so I get where you are coming from. All this being said we are happy to help you and make sure your account is set up correctly based off your needs. 

Please send us your full name and complete address in a Direct Message. Here are the step on how you can contact us for help:

 

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://comca.st/3tXRXbP


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://comca.st/3bmEP9Q for an example.

 

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