There is just a primary account holder, but you are able to establish your wife as what is known as an authorized account manager. That process is actually really easy, and if you take a look at the link I included here below it will show you how that process is handled.
We can help with that, user_vlfkg8- however, depending on your bill generation date, this can take up to 60 days (2 billing periods) to reflect on paper and digital statements. If this is OK for you, we're happy to make those changes.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_vlfkg8, For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
Are these the steps you've completed on your end?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_vlfkg8, we want to thank you for reaching out on the Community Forum for support with adding your spouse's name to the bill. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
XfinityTommy
Official Employee
•
3.2K Messages
26 days ago
Hello user_vlfkg8
There is just a primary account holder, but you are able to establish your wife as what is known as an authorized account manager. That process is actually really easy, and if you take a look at the link I included here below it will show you how that process is handled.
https://www.xfinity.com/support/articles/primary-and-secondary-accounts
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XfinityFrank
Official Employee
•
2.7K Messages
25 days ago
@user_vlfkg8, we want to thank you for reaching out on the Community Forum for support with adding your spouse's name to the bill. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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