Visitor
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1 Message
Add manager to billing statement
Hi, I would like to add my family member to billing statement so he can use it as a proof of address. I already added him as a manager of the account. Will that help the name appear on the billing statement? Or do I need additional support so that the billing statement has his name on?
XfinityPeterH
Official Employee
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2K Messages
2 years ago
Hi there @aptx4869m and thank you for your post. We are here and happy to help you with adding your family member to your billing statement for proof of address. Would you be so kind as to send us your full name and complete address in a DM?
Here are the steps for reaching us in a Direct Message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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