Visitor
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1 Message
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that?
I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see that. At the top right there is only the bell icon and the icon for my account.
XfinityDemitrius
Official Employee
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2.7K Messages
7 hours ago
Hey @user_rbmz6p. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help add someone as a 'Responsible Party' on the service bill.
Please note that sending unsolicited Direct Messages is a violation of our Forum Guidelines and could result in loss of forums privileges. You must wait for an official employee to request you to send a message first.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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XfinityDemitrius
Official Employee
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2.7K Messages
6 hours ago
Thank you @user_rbmz6p for taking the time to message in. As you are the account holder, we are unable to remove your name from the billing statement, but added the other user as a 'Responsible Party' to the Xfinity service bill. We appreciate you choosing Xfinity as your service provider and hope you have a great week ahead.
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