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Damian52103
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Conversationalist

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19 Messages

Tuesday, April 11th, 2023 1:40 AM

Closed

Acp

My Acp credit hasn't been applied to my current bill yet, and I only have 3 days left until it is due.

Question

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Updated 

2 years ago

476

5

Accepted Solution

Again

Expert

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31.4K Messages

2 years ago

@Damian52103 @XfinityKyla 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 
[Credit to BruceW for the instructions]

0

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Again

Expert

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31.4K Messages

2 years ago

@Damian52103 did you also fill out the form for Comcast?  You can find it at Internet Essentials.

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Damian52103

Visitor

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19 Messages

@Again​ I don't know if it's the same thing, but I actually talked to them after I was approved for ACP they said I was all set up and good . My first bill came through just fine and was reduced.

2 years ago

user_e1e2b3

Visitor

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3 Messages

Same exact thing happened to me  I got it the very 1st time and nothing since did you ever get it since your post I see a lot of people with Xfinity having this issue but friends that have other providers get it every month with no issues so I wonder why just us Xfinity customers :(

2 years ago

0

user_09ee76

Visitor

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1 Message

That's why I dropped Xfinity and got a real company.

2 years ago

CCKyla

Problem Solver

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411 Messages

2 years ago

I can check into this for you! Can you send a direct message addressed to 'Xfinity Support'?

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user_e1e2b3

Visitor

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3 Messages

@XfinityKyla​ can you help me same exact thing is happening to me 

2 years ago

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CCCam

Official Employee

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232 Messages

Hello, @user_e1e2b3. We would be happy to look into this for you. 

Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2e20c3

Visitor

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3 Messages

@XfinityCam​ Can you help with the same issue? I was approved for the ACP but the credit has not been applied to my bill. 

2 years ago

0

CCDaryl

Problem Solver

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828 Messages

@user_2e20c3

 

Have you been approved for ACP? If so, when were you approved?

 

I no longer work for Comcast.

2 years ago

0

user_2e20c3

Visitor

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3 Messages

@XfinityDaryl​  I got a message from the ACP Support Center on May 18 that I was approved. After that I applied to ACP through Xfinity but I never heard back about the status of the application and the ACP credit has not been applied to my current service yet. 

2 years ago

0

user_952b46

Visitor

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1 Message

2 years ago

We are having the toughest time with Comcast both via text support and calling.  For almost 6 months already we are approved by ACP but Comcast reps refuse to apply the correct application numbers.  I have been trying to correct this 3 times a week in the last 6 months!  Today a rep from ACP even tried to call with me and Comcast disconnected us.  I have saved copies of the texts for proof and each time asked for an English speaking Manager to call but no one calls.  This is taking aways from my full time job duties and a waste of time with Comacast!!!!!

Angry Unsatisfied Customer.  

1

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XfinityEricB

Official Employee

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2.1K Messages

Hello @user_952b46, and thanks for reaching out with your ACP approval concern. There is only one team that is able to assist with applications for ACP concerns for our customers. I see you mentioned you have tried chat, and calling. Are you calling the Internet Essentials team directly at 1-855-846-8376? I would love to assist you with this myself, but our team doesn't have access to the tools needed to find and modify applications already put in. That team is the one you want to speak to directly for the support you need, and I hope they do get it fixed for you once and for all. This certainly isn't the experience we want for our customers to get a situation fixed for them at anytime. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Phatcatqt

Visitor

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3 Messages

2 years ago

Xfinity Run Around- With no fault of their own, I found the Assist reps are very unknowledgeable to providing the direct information for solving the ACP credits and applying it to your account...Xfinity needs to provide better training.
"How do I add my ACP to my Xfinity account?
Have your National Verifier ID ready and call 844-963-0288 to complete Xfinity ACP enrollment through Xfinity to save on your next bill. Once successfully enrolled, your ACP benefit will be issued by account credit or refund after the applicable 30-day period covered by the refill."

(edited)

1

Again

Expert

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31.4K Messages

@Phatcatqt​ 

If the information you gave to the National Verifier doesn't match your Comcast information exactly then you may have problems with the credit being applied to your Comcast bill.

Although you talked to someone at Comcast did you fill out the form at Internet Essentials?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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