3 Messages
Acp program
I am enrolled in the acp program but I am not seeing the credit on my bill that automatically comes out of my bank account on the 22nd.
3 Messages
I am enrolled in the acp program but I am not seeing the credit on my bill that automatically comes out of my bank account on the 22nd.
Accepted Solution
XfinitySara
Official Employee
•
1.7K Messages
1 year ago
Hello, @user_6a0n2l! Thank you for creating a post with your billing concerns. I'd be happy to help however I can! Do you happen to know your enrollment date (into the ACP) as well as your cycle date (when your Xfinity bill generates each month)? I ask because your online balance may not reflect the ACP credit, but it should appear on each statement once it generates in our billing system. To check, you can log in to My Account, click on the Account Profile image in the upper right-hand corner, select Billing, click on "Bill Details", then "Current Statement". From here, you should see a breakdown of applicable charges and/or credits. Please let me know if this helps!
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user_ghjsd4
1 Message
1 year ago
I need to speak with a customer representative. I have been on the ACP program and I have given you the numbers for the ACP program that they gave me. I have still not seen my ACP $30 a month off on my bill when I signed up for this, I was only paying like 20 something dollars a month. I cannot afford this. There is no possible way That I can afford this kind of bill so we need to get together and figure out what I can take away from my bill. What is going on why I’m not receiving my $30 taking off. I paid 160 something dollars yesterday and my son also paid 68 or $69 for the phone because his phone was off , his name is Eric . He is also on my plan plan. I do not understand any of these bills I was under the understanding that my payments would only be 20 or $30 a month and the $30 a month would come off of my payment and I would only have a small payment. I only have SSI food, stamps, and Medicaid , can someone please call me at [Edited: "Personal Information"] and please try to help me to get this under wraps because I will have to let this go because I cannot afford this anymore. This is breaking me. I don’t have money for my cat food or litter. I don’t have money for food on the table and cannot pay my electricity My rent what happened? Now I don’t have any network at all on my television no Internet no nothing
(edited)
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