Skip to main content
user_9ivh32
1st Topic

2 Messages

Friday, December 22nd, 2023

Closed

ACP credit

Ive tried three different times to have my renewed ACP credit added to my xfinity account. It was approved as eligible. Can someone help me add this so I am not paying extra each month? 

Question

 • 

Updated 

2 years ago

95

4

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityRichard

Official Employee

 • 

2.3K Messages

2 years ago

Hi there, @user_9ivh32 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to look into your ACP concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1

0

user_9ivh32

2 Messages

I messaged you there!

2 years ago

0

user_4dn6qt

3 Messages

2 years ago

I just spent most of the afternoon searching through the website. The AI assistant is a complete joke. The automated phone system argued with me but finally agreed to let me use text messaging. That was so tedious, but after about an hour of exchanging messages, the agent assured me that my recertification had been approved by Comcast. The agent gave me a different number: 800-266-2278.

1

0

Again

Expert

 • 

32.4K Messages

@user_4dn6qt​ 

1-800-COM-CAST

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

user_4dn6qt

3 Messages

2 years ago

After you have been approved by USAC, you have to complete the application on the Xfinity website. I have found nothing that explains this. I just tried it and was approved by Xfinity after being approved two months ago by USAC.

1

0

XfinityDemitrius

Official Employee

 • 

2.1K Messages

@user_4dn6qt is absolutely correct. After you have been approved, you would then need to notify your Internet Service Provider (ISP) as the recipient of the Affordable Connectivity Plan (ACP) credit. As you can use the credit in a variety of service providers, you would then need to finalize enrollment with the ISP. 

 

Customers can visit our "Enroll in the Affordable Connectivity Program (ACP)" support page for enrollment information, requirements, and more. If you have been approved for the ACP credit, please click on the "Apply with Xfinity" button.

Thanks for the assist @user_4dn6qt. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here