ACP Canceled Letter

Received this email stating cancellation if internet service is not used within 15 days.Service is always in use and customer service have been unable to provide reason the pending issue with ACP program credit.

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Responses

EG

Expert

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107.2K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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2.1K Messages

2 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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U

user_4303f4

Visitor

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3 Messages

@XfinityAirelle Hello.How do I get to the bottom of this?

2 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

Hello @user_4303f4, please send us a DM with your first/last name and service address so we can take a closer look into this message you recieved.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

2 years ago

0

Billing

user_4303f4

ACP Canceled Letter

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XfinityAirelle

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