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user_mfcdxm
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Thursday, January 11th, 2024 3:20 AM

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ACP and moving

I am having difficulty with the ACP keeping active on my account. I did not deactivate my ACP. I have already chatted with someone about this, but I need someone specifically to email the ACP code information to that I received. Can someone from Xfinity respond so that I can give the ACP code to them?

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Updated 

3 years ago

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XfinityJeniece

Official Employee

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4.2K Messages

3 years ago

Hey there, @user_mfcdxm thanks for reaching out through Xfinity Forums regarding your ACP discount. We definitely want to ensure you are getting all of your benefits on your bill. Have you already taken a look at the recertification process? Here is a link with the details, https://www.xfinity.com/support/articles/acp-recertification. Does this help with getting your ACP added back to your account? 

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user_mfcdxm

3 Messages

I still have a balance on my account. Is there an email address I can send my ACP code? 

3 years ago

0

ccRuben

Retired Employee

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729 Messages

Please send a direct message with your name and address. Thank you! 

Here are instructions on how to send us a DM in case you need them:


 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

3 years ago

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