Visitor
•
1 Message
Ach block
I am trying to process a payment using my ach bank information and it is saying that I am block from using it. Is there a reason why? Also, I never recall getting a email stating a payment was returned or else I would have taken care of it immediately. How can I process my full balance now with my ach account. Please help.
XfinityJustinM
Official Employee
•
882 Messages
5 hours ago
Hello @user_r2prqb,
Thanks for taking the time to create an official post. We will need to gather some additional information to review the transactions on your account, this could possibly tell us why the block has occurred. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0