1 Message
Account Sent to collections
I lived in the state of Washington and had comcast/xfinity for my ISP. When I registered for the service 4 years ago, they gave me a tv box at no cost. I did not use it but I held on to it. I moved to South Carolina and called xfinity directly to transfer my service to my new address. Nothing was mentioned about me turning in the equipment as I still have internet with you all. My internet bill has been paid to date with no problems. However, while checking my email, I got a notification that a bill from comcast was sent to debt collections for what I can only assume is for the tv box. No one from comcast has reached out to me about the issue. I am not willing to pay a debt collection agency when I did everything correct. How is this able to be fixed.
XfinityJeniece
Official Employee
•
2.5K Messages
4 hours ago
Hey there, user_z5ucck, thanks for reaching out through Xfinity Forums regarding your billing details. Congrats on your move and we truly appreciate you bringing your services with you to your new address. We would be happy to help with getting to the bottom of the billing concern. You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0