Regular Visitor
•
10 Messages
Account review
Hello - I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
Thank you!
Regular Visitor
•
10 Messages
Hello - I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?
Thank you!
XfinityKei
Official Employee
•
2.1K Messages
1 day ago
@gdubbc Thanks for reaching out to our team. We can certainly help.
Have you have the chance to check your previous bill to verify if you were on a promotional rate that as expired? I have a link that walks you through your bill details line by line https://www.xfinity.com/support/articles/new-bill-design.
I am happy to go into more details and resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
0
0
XfinityJeff
Official Employee
•
574 Messages
6 hours ago
Thank you again @gdubbc for posting to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
0
0