Account review

@gdubbc Thanks for reaching out to our team. We can certainly help.

Have you have the chance to check your previous bill to verify if you were on a promotional rate that as expired? I have a link that walks you through your bill details line by line https://www.xfinity.com/support/articles/new-bill-design.

I am happy to go into more details and resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.