Account is being over charged each month and have been told it is fixed multiple times and has been unresolved for 16 months.

Hi, my name is [Edit: PII] and I live at [Edit: PII]. I am a long time Comcast customer Account number [Edit: PII].

In November 2022 I had a 24 month contract with 8 months still left where I paid approximately $230 each month and contract was to end in July 2023.

Each month the autopay worked yet I had to get a hold of comcast to apply the $10 credit that was missing. This went on for six months and in November of 2022 Comcast trying to solve the missing $10 credit and make it work automatically caused the whole contract and billing to change and is still a issue today.

I thought this was finally resolved August 25th 2023 where I received this message from a billing manager on live comcast chat.

Friday 8/25 10:01 AM

From Agent,

I have updated you account and I have removed the over charges and your upcoming bill of $604.25 from my end you will get the confirmation on your email within 30 minutes and also i have update the new plan for $228.39 from my end you will get the confirmation on your email within 30 minutes and this is the ticket id [Edit: PII]for reference also it will be reflected in your account within 5-6business days.

This billing issue is still incorrect and I am being over billed each month and these last two month the service was shut off and I had to pay $65 to restore services.

How do we get this resolved and my account credited for the over charges ,plus the restoration fee I have been charged twice.

below you will see what my monthly bill charge was and the statement showing my contract was good til July 2023 yet in November 2022 that changed.

 Regular monthly charges $234.44
 Your Xfinity package $169.99
 TV: X1 Premier Pro+ TP $169.99
 Triple Play Includes Preferred+, Epix, HBO Max, Hitz,
 Showtime, TMC, HD DVR Service, HD Technology Fee, 1
 Gig Internet, Xfinity Unlimited Select and More Sports &
 Entertainment Package.
 Includes a 24 month $11.51 Service Discount that will end on Jul 18, 2023

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