Visitor
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1 Message
Account Credit
I have received an account credit because I was incorrectly charged for hardware a few months ago when I closed by account. How will this money be returned to me? I do not have an active account.
Visitor
•
1 Message
I have received an account credit because I was incorrectly charged for hardware a few months ago when I closed by account. How will this money be returned to me? I do not have an active account.
XfinityOrlandoM
Official Employee
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3.6K Messages
29 minutes ago
@user_jo7bhd
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We apologize if we did not clearly explain how our billing system works. Since we are already connected through Direct Message, I’ll be happy to continue assisting you there and ensure expectations are set correctly.
I’ve also sent you a message through Direct Message, and I look forward to hearing from you.
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