4 Messages

Wednesday, February 12th, 2025 8:55 PM

account changes

My account was changed and when I called and said I did not want the new changes, they tried to make a new package instead of reverting back to what I had. Now if I want to get what I previously had, I need to pay even more and my last bill was over $300!! No one has been able to solve the issue and I'm still waiting for my 30 min call back from 2 hours ago

Official Employee

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1.5K Messages

1 month ago

Hello @user_29pg0v, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

4 Messages

@XfinityChelseaB​ And I just got shoo'd off the phone from the "loyalty" department and the issue is not fixed.

4 Messages

@XfinityChelseaB It is now a month later and I'm still dealing with the issues from this. I thought it was resolved, but alas, xfinity took my hbo max away and I'm back to arguing with a virtual assistant that will not just connect me to an agent.

Official Employee

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1.7K Messages

@user_29pg0v    Thanks for reaching back out and continuing to work with us. Looks like we spoke as you stated about a month ago when we last sent you a message and waited to hear back from you. Since you already sent us a direct message we will continue with you there. 

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