4 Messages
account changes
My account was changed and when I called and said I did not want the new changes, they tried to make a new package instead of reverting back to what I had. Now if I want to get what I previously had, I need to pay even more and my last bill was over $300!! No one has been able to solve the issue and I'm still waiting for my 30 min call back from 2 hours ago
XfinityChelseaB
Official Employee
•
1.5K Messages
1 month ago
Hello @user_29pg0v, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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