Visitor

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1 Message

Monday, January 5th, 2026 3:21 PM

Account cancel request.

I need to cancel my account as the place I am moving to does not have an option to have xfinity wifi. I am reaching out so I can have the option to direct message a support member. 

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Official Employee

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1.9K Messages

4 days ago

Hi there, @user_5fctbz. Thanks for reaching out to us here on the Community Forum. Congratulations on the move and sorry to hear you'll be leaving us. We can assist with closing out your account. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

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