Wednesday, June 5th, 2024 3:58 PM

Accidentally purchase

My 3 year old accidentally purchased a TV show

Gold Problem Solver


25.7K Messages

1 month ago

My 3 year old accidentally purchased a TV show

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and the web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Official Employee


1.1K Messages

1 month ago

@BruceW Thank you for sharing that helpful article.


@user_vcqo4q We appreciate you connecting with us here in our community forum about the unwanted purchase. We definitely recommend you following the instructions shared above to avoid this in the future. I'm sure your 3-year-old was only clicking away to find something interesting to watch. I know the feeling. Mine used to do it all the time. No worries. We can look into this for you. I'll need a few more details about this along with your full name and address via Direct Message. We look forward to your message.


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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