Visitor
•
1 Message
A rendering error occurred: ctype is not defined.
I cannot change my billing information. I've tried Chrome and Safari. I've tried browsers on my computer and my cell phone. I've tried the Xfinity app. Every time I try, I get the message "A rendering error occurred: ctype is not defined". How do I fix this or what is the phone number to call and pay my bill?
user_e3fcf5
Visitor
•
2 Messages
2 years ago
Yup, get the same message from [Edited: "Inflammatory"]
(edited)
0
0
user_581535
Visitor
•
2 Messages
2 years ago
Same problem for me.
0
0
user_581535
Visitor
•
2 Messages
2 years ago
I tried incognito mode as well and no luck. I wonder if it is related to the cookies? There is a cookies message that comes up before the error.
0
0
EG
Expert
•
110.3K Messages
2 years ago
Concerns moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBenjaminM
Official Employee
•
2K Messages
2 years ago
@user_de5c42 Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry that you're having some issues updating your billing information and we appreciate you trying a few different methods to get it updated. We'll need you to send us a Private Message with your full name and address so that we can continue to look into this for you. Here are some instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
0
0
user_029138
Visitor
•
1 Message
2 years ago
I can confirm the same issue, happen from browsers to app for me. So frustrated. I just wanna make payment.
2
user_e5d8ce
Visitor
•
1 Message
2 years ago
Having same problem. Tried Chrome, Edge, Firefox, and Android browser. No luck. Tried going through the automated chat as well, and it only asked me if I wanted to update my auto payment method and wouldn't let me make a one time payment. Also, the auto payment method expiration date was incorrect for the one on my account. All kinds of strange stuff going on, but all ending with the fact that I can't find a way to pay my bill.
0
0
user_8ce165
Visitor
•
1 Message
2 years ago
I am having the same issue and customer service on the phone or chat can not figure it out either. They have "escalated" the issue but nothing as of yet. Please help
3
user_eddfe1
Visitor
•
1 Message
2 years ago
I'm having the same error too! I chatted with a live agent for 45 minutes and they couldn't help me! They suggested I use the app, but that didn't work either. Then my internet was turned off for a few minutes and then came back on. What a waste of time and I am so very frustrated at this point. Xfinity fix your website, this is HORRIBLE customer service.
2
0