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user_de5c42
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1 Message

Monday, April 3rd, 2023 8:57 AM

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A rendering error occurred: ctype is not defined.

I cannot change my billing information. I've tried Chrome and Safari. I've tried browsers on my computer and my cell phone. I've tried the Xfinity app. Every time I try, I get the message "A rendering error occurred: ctype is not defined". How do I fix this or what is the phone number to call and pay my bill?

Question

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Updated 

2 years ago

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user_e3fcf5

Visitor

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2 Messages

2 years ago

Yup, get the same message from [Edited: "Inflammatory"]

(edited)

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user_581535

Visitor

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2 Messages

2 years ago

Same problem for me.

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user_581535

Visitor

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2 Messages

2 years ago

I tried incognito mode as well and no luck. I wonder if it is related to the cookies? There is a cookies message that comes up before the error.

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EG

Expert

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110K Messages

2 years ago

Concerns moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBenjaminM

Official Employee

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2K Messages

2 years ago

@user_de5c42 Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry that you're having some issues updating your billing information and we appreciate you trying a few different methods to get it updated. We'll need you to send us a Private Message with your full name and address so that we can continue to look into this for you. Here are some instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

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user_029138

Visitor

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1 Message

2 years ago

I can confirm the same issue, happen from browsers to app for me. So frustrated. I just wanna make payment.

2

CCAlisha

Problem Solver

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571 Messages

Hi, user_029138 sorry to hear you are having the same troubles making a payment online. Our team is here to assist. Please send us a DM with your full name and address to get started.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_e3fcf5

Visitor

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2 Messages

when will comcast fix this website billing issue???

2 years ago

user_e5d8ce

Visitor

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1 Message

2 years ago

Having same problem. Tried Chrome, Edge, Firefox, and Android browser. No luck. Tried going through the automated chat as well, and it only asked me if I wanted to update my auto payment method and wouldn't let me make a one time payment. Also, the auto payment method expiration date was incorrect for the one on my account. All kinds of strange stuff going on, but all ending with the fact that I can't find a way to pay my bill.

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user_8ce165

Visitor

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1 Message

2 years ago

I am having the same issue and customer service on the phone or chat can not figure it out either. They have "escalated" the issue but nothing as of yet. Please help

3

CCSelena

Problem Solver

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892 Messages

Hello @user_8ce165, thank you for reaching out to us here via Forums. I am sorry you are not able to make any changes to your billing information. Please send us a message so we can help. 

 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_7dd9a4

Visitor

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3 Messages

Same problem. Haven't been able to pay my bill. 

2 years ago

0

CCStephanieK

Problem Solver

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909 Messages

Hello @user_7dd9a4 , and thank you for reaching out to report the issues you're having with our website. I would love to further review this with you as I know it's important to be able to access your online account to review your billing information. For now, we can go over your billing with you, and we offer multiple ways to make a payment towards your account, which can be found here. To review your billing information with us, please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

 

When attempting to log in, have you tried from another connection such as cellular data or another Wi-Fi connection? Are you using the Primary user ID associated with the account? Have you attempted from multiple browsers as well? I recommend clearing your cache/cookies on your browser and attempting in incognito mode. Please let me know if the error message goes away after or not. 

I no longer work for Comcast.

2 years ago

0

user_eddfe1

Visitor

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1 Message

2 years ago

I'm having the same error too! I chatted with a live agent for 45 minutes and they couldn't help me! They suggested I use the app, but that didn't work either. Then my internet was turned off for a few minutes and then came back on. What a waste of time and I am so very frustrated at this point. Xfinity fix your website, this is HORRIBLE customer service.

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XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_eddfe1,

 

Thank you for taking the time to visit our official Xfinity Community Forums page. We can most certainly assist with any issues you may be experiencing. Have you attempted to clear the cache/cookies of your web browser as well as restarting your cable modem by unplugging the device for 20-30 seconds to see if that helps resolve the issues? Please let us know at your next available convenience.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7dd9a4

Visitor

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3 Messages

@user_eddfe1​ Xfinity has one of the worst customer services. I wasted so much time dealing with their nonsense. I'm moving soon and will not use Xfinity at my new place. 

2 years ago

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