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user_ht0qut
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Tuesday, April 21st, 2026 5:51 PM

A question about the 50+ Channels TV program

This is not really a question. Rather it is a comment on Xfinity's inconsistent feedback on why I am charged an extra $10 for the 50+ channels TV program I signed up for in early March 2026. I did the signup with a live associate via phone, knowing that the 50+ channels TV program would cost me $80/month plus tax. I also set up the auto payment using my credit card and the associate took all the information. When I received the first bill, I was too busy to look at the bill after our moving to the current location and the auto payment took care of that first payment. Now when I have some time and look at the second bill, I notice that the cost for the 50+ channels TV program is increased to $90/month. So I chatted with an Xfinity associate Vaishnavi a while ago. 

First, Vaishnavi told me that the increase is "due to rising costs from television network owners for the content and shows provided". Then I asked why the cost of the 50+ channel TV program was listed and is still listed as $80/month on the internet. After some further Q&A between us two, Vaishnavi explained that I can get a $10 discount if I use my checking account for the auto payment. I said that would not be an issue and I can make that change. But, I asked why the associate who helped to sign me up did not tell me that. Vaishnavi did not answer that question from me. 

After I completed my chat with Vaishnavi, I went to Xfinity, trying to change my auto payment method to no vail. Then I asked Xfinity AI if there is any difference between the auto payment via the checking account method and via the credit card method. The answer is NO. I am copying below Xfinity AI's answer. The whole process took me about one hour. Why does Xfinity do this to its customers???

Vaishnavi gave me a credit of $10 for my second bill at my request. I still would like to request another $10 credit for my first bill payment. Thanks.

Owner

Account # [Edit: "Personal Information"]

Xfinity AI

The search results do not indicate that automatic payments by credit card incur a $10 charge per month. Instead, they explain that when you enroll in automatic payments, your current balance will be charged to your payment method on file on the bill due date. There is no mention of a specific fee associated with using a credit card for automatic payments. For more details, you may want to check your account settings or contact customer support directly.

For more details see: https://www.xfinity.com/support/articles/setting-up-auto-payments

Responses are AI generated and content may contain errors, omissions, inaccuracies, incorrect statements, and outdated information. See our Privacy Policy for more details.

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1 month ago

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XfinityPeterH

Official Employee

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2.8K Messages

2 months ago

 

user_ht0qut Thank you for the feedback about the process and your experience. The Automatic Payments and Paperless Billing Discount (APPD) offers a $10 discount on monthly bills for customers who have Xfinity Internet and enroll in automatic payments and paperless billing using a stored bank account. Eligibility excludes customers with services like Xfinity TV without Internet, Internet Essentials, and others. If automatic payments fail or if Xfinity Internet is canceled, the discount is removed. The discount may take up to 45 days to appear on the bill and can take up to two billing cycles to reflect after changing payment methods and we do not issue credits for the time it takes for the autopay to be set up. 

Here is more information about APPD: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing

 

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user_ht0qut

Visitor

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3 Messages

@XfinityPeterH​: My comment is not about the Automatic Payments and Paperless Billing Discount (APPD) discount of $10. Rather, it is about why the $80 for the  50+ Channel TV Program at the time of registration has become $90 in the bill we received from Xfinity. Yet on the internet, the same 50+ Channel TV Program is still listed for a fee of $80. If you can address this question, I would appreciate that. Thanks.

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1 month ago

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XfinityBillie

Official Employee

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4.2K Messages

 

user_ht0qut The pricing on the website is including the APPD discount, if you don't have automatic payments set up, the pricing would be $90.00. Does this help to explain the pricing difference?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_ht0qut

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@XfinityBillie​ Thanks for your speedy reply. Please send me a link for the 50+ channel TV Program with the APPD discount information. I did not see that info when I signed up for the TV program nor am I able to locate a link for that either. 

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1 month ago

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XfinityBillie

Official Employee

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4.2K Messages

@user_ht0qut You can click this link to review the channel line ups available. If your question is about your specific billing, I would be happy to take a look at the account with you to see if it is the APPD discount that is missing from your package. Just send us a DM to Xfinity Support with your full name and address to get started.


To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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