50% DISCOUNT

I received a voicemail that the 50% discount applied to my account was expiring. When I returned their call I was told that my new price would be 1/2 of my old price if I signed up for 4 years and paid the first year upfront.

Is this for real??

[Edited: All Caps]

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XfinityAirelle

Official Employee

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2.9K Messages

5 months ago

user_kwbmch

Thanks for bringing this to us — we know offers like this can be confusing!

To clarify, that offer didn’t come from Xfinity, and it’s not part of any promotion we’re currently running. We recommend being cautious with any unsolicited calls or voicemails like this, especially if they’re asking for upfront payments or long-term commitments.

If you’d like, we can review your account together to make sure you’re getting the best available offers directly through us! Let us know, we’re happy to help.

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user_xxdyjx

Visitor

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1 Message

I would like my account reviewed

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2 months ago

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XfinityJohnG

Official Employee

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2.1K Messages

Thank you for reaching out to us here @user_xxdyjx. I would be happy to take a look at your account for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 months ago

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BruceW

Gold Problem Solver

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26.8K Messages

5 months ago

... 50% discount ... if I signed up for 4 years and paid the first year upfront.

It's a scam. See https://forums.xfinity.com/conversations/customer-service/target-gift-card-scam-beware-they-are-good/6785304bec3cb6282636396d for a description of what happens if you fall for it.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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