10 Messages
3-Year price guarantee reduces to 24 months
On 2/9, I ordered 1 Gigabit Internet Plan for $60/mo ($10 off with autopay) with price guarantee for 36 months. However, after completing the order, I keep getting confirmation emails saying 24 months. I spoke to 2 different chat agents and they assured me that I should receive new confirmation for the 36-month guarantee. Yet I never did. The 3rd chat agent referred me to talk to his/her senior. I responded that I did not want more talks and that I needed a simple and quick answer in writing. The February statement says: "[Regular price $115] Includes a 24 month $35.00 Promotional Discount. A portion of this discount will end on Feb 12, 2026. The remainder of your discount will expire when your promotion end on Feb 12, 2027. " The vague language, such as "A portion of this discount," and "The remainder of your discount" should make one nervous. What is clear to me is: After 2 years, I will pay more, which is contrary to xfinity's 36-month price guarantee. One more thing: After I created my account online, the 3 year price guarantee ad no longer shows on my browser. As an IT professional, I easily understand that it's the work of the xfinity cookies. I switched to a different browser without login, the 3 year price guarantee ad appears intact. I can't help but think:
Is this an honorable way of doing business?
I'm sure this does not happen to me only. [Edited: "Solicitation"]
XfinityAntoine
Official Employee
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1.4K Messages
8 months ago
Thanks for reaching out, user_bj4eb0! I'm so sorry you've been getting the run around like that. It does sound like some verbiage got mixed up and relayed the wrong message. I'd be happy to look into this for you to confirm what's going on for you. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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user_bj4eb0
10 Messages
8 months ago
Just sent message to Xfinity Support. Still feel this as a terrible way of doing business. Short changing the customers, not honoring the promotional discount as advertised, etc., is basically a system and management issue. Yet you guys are fixing it piece by piece, on an individual basis, like squeezing the toothpaste tube. Sigh.
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user_bj4eb0
10 Messages
8 months ago
Typical bait and switch: Website ad says 3 year price guarantee, but Xfinity Support dug up a contract which says differently. Xfinity, please grow up and run a honest business. You may cheat and make some money, but actually you lose more customers like me.
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user_cope
1 Message
3 months ago
I have been with Xfinity for 4 years now, they consistently raise prices, even when I was in debt and locked in at a fair internet price. They have doubled my internet price. When I moved I was meant to be locked in at $50/ month x 1 year. Now I got charged $110. This put me in debt with them just last year.
Service is shady
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