Visitor
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1 Message
$30 per month Credit not
Hello, I called a few weeks ago to switch to T-Mobil and the Customer Service Rep said they could offer me a $30 customer loyalty credit for the next 12 months and my bill would be about $312.
Could you please look into this. My bill received was $340’s still
Thank You , Bill
William [Edited: "Personal Information"], CPA, MBA
(Retired Navy - Disabled Veteran)
[Edited: "Personal Information"]
Sent from Daddy’s iPad2
XfinityJeniece
Official Employee
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3.8K Messages
13 hours ago
Hey there, @user_4n7d5m, thanks for reaching out through Xfinity Forums regarding your monthly billing rate. I would be happy to check on your billing details to ensure everything was added with your loyalty credit. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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