$30 OFF INTERNET PROMOTION SCAM

This is ridiculous! The same thing happened to me!!! I signed up for Xfinity mobile back in July 2023 it is now December and I STILL have not received my $30 discount off of my internet bill. I could have stayed with Verizon if I knew Xfinity would scam me like this. I have currently been on the phone with them for 1 hour and 41 minutes they keep transferring me back and forth between mobile billing and the internet billing depts. No one can help, all of these complaints and yet no one is aware of this so called promotion they were running?????? I am cancelling tv, internet, and phone with xfinity.

Responses

XfinityJohnG

Official Employee

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1.7K Messages

1 year ago

We would be happy to look into any billing issue from here @user_n5yxjl. Could you send us a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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gte037p

Visitor

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3 Messages

1 year ago

How did this get resolved?

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user_lq9fnd

3 Messages

1 year ago

This exact same thing happened to me! I signed up for Xfinity mobile back in April 2023 it is now January 2024 and I STILL have not received my $30 discount off of my internet bill. I have also been transferred back and forth between the internet dept and the mobile dept been on the phone with them for hours!

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XfinityKatie

Official Employee

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744 Messages

@user_lq9fnd we hate to hear that you have been running into issues with missing your discount! As long as your account is eligible for it, you should be getting this. I would be more than happy to create a ticket for this to be investigated for you. If you send our team a direct message with your full name and address in question, we'll make sure to get that opened for you! To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you.

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1 year ago

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M

Machiavelli777

15 Messages

1 year ago

If this for ACP? Go here and click on the chat option:

https://www.xfinity.com/learn/internet-service/internet-essentials

Try to get someone from the "billing" department and make sure all the information from the ACP/USAC website matches when xfinity billing submits the ACP request. If not, it will constantly keep getting decline!

Best of luck!!!

(edited)

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user_lq9fnd

3 Messages

Thanks for the info, but it is not ACP. The promotion did not require ACP.

1 year ago

Billing

user_n5yxjl

$30 OFF INTERNET PROMOTION SCAM

XfinityJohnG

gte037p

user_lq9fnd

XfinityKatie

Machiavelli777

user_lq9fnd

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