$2.99 Peacock Offer

@XfinityDemitrius​ you are entirely missing the issue here: Your company's promotional offer is good for one year. Upon acceptance of that offer, the confirmation email your company sends states it is only good for one month. This needs to be corrected and clarified immediately to all your customers. You're confusing the heck out of everyone who signs up and it's frustrating! So is your not being able to understand this simple yet important issue!!!

Hello, @user_0d393f and thread. I apologize for any confusion on the dates for Peacock. The issue behind the scenes is when Peacock is being redeemed our billing system is not adding the coding. For a lot of folks, we have done that manually. One of our systems will send out the emails based on when it was redeemed on your end. The true date would be when it is added in our billing system. Then the email showing one month is incorrect, and I will send that feedback along. The redemption may be good for 1 month, but you are correct that the pricing is good for 12 months. That is also reflected on our website, https://www.xfinity.com/support/articles/peacock-subscription-faqs. Thank you for bringing this to our attention.  

Hello @user_11cc29, thanks for reaching out for help with your Peacock Premium redemption. Our team will be glad to take a look at this and help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

Hello, @CMDM91579. I am sorry this has been a frustrating process! We would be happy to help with the Peacock subscription that was added for $5.99 and the one that you wanted for $2.99.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_d34d0e Our team can look into this issue for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Did you not see where they already shared that a chat doesn't answer why a 12 month agreement was canceled?....

Hey there @user_38hv0x Thank you for taking the time to reach out and let us know what's going on.  

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).

I did that already. I’ve been on the phone with you all for hours and the only solution I’ve gotten is that it was auto-canceled on your end and that I’ll now have to pay 5.99 for it. Your solution isn’t helping.

Reaching us here is different than reaching out on the Xfinity Assistant, and we'd love to provide any additional support we can since the traditional methods you've used have not brought an amicable result for you. 

@XfinityAlfonso​ Reaching you and reaching any of the 8 agents I've spoken to who have submitted 4 tickets as far back as 2 weeks ago (none of which have been resolved because "they're working very hard to figure out the issue before calling back") is no different.

You guys have agreements with customers to provide Peacock for 12 months at 2.99/month. It appears there was no intention to honor this agreement as xFinity canceled it early, and then updated its policies to those on this page immediately after to reflect that customers would need to have high-speed internet (likely meaning they'd need to upgrade) or be a Silver or Diamond customer (who has been with the company for 7+ years) to get free Peacock or pay the same amount they were expecting for the remaining months. It is no coincidence to me that our services were canceled right before this Silver/Diamond wanna-be airline members club policy was published.

The live chat is not the answer here. It is offensive to offer this as a solution, as if we don't know how to use a chat feature. I need you to please respond with the remediation steps for getting these customers the services in the agreement you reneged on. It is quite simple.

@user_5aec8o My team can look into this for you today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it