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Wednesday, August 28th, 2024 8:57 PM

$27.51 in fees for a $2.50 returned payment!

Hi my bank declined the ACH debit (even with enough funds) due to fraud concerns, so it was returned and I was charged $27.51 in fees. I've made the payment via CC. Please refund the fees.

Official Employee

 • 

1.7K Messages

3 months ago

 

user_tj123 Hello there! Thanks for uing our FOrums to contact us and we are happy to look into this for you. Can you please shoot us a DM with your name and address. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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