Visitor
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1 Message
$25 Echeck/EFT Return Fee dispute
Hi, I noticed a $25 Echeck/EFT Return Fee on my latest bill. I’m enrolled in AutoPay, and I wasn’t aware that the payment had failed.
I’d like to understand why this fee was charged and whether it can be waived as a one-time courtesy. This is the first time I’ve encountered this issue, and I’ve already checked my payment setup.
Could an Xfinity representative please review the charge and help me with this?
XfinityJustinM
Official Employee
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1.1K Messages
3 hours ago
We can certainly perform an account review and see if we can accommodate your request, @user_00ynm6. We'll need to gather some additional details to locate your account via our secure direct message channel. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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