2024 Bill increases and customer service

My bill has gone up nearly $60 dollars a month. While I understand an old deal may have expired when I go to the Xfinity local store they say they can’t offer any competitive deals, that can only be online or over the phone. What? So the Xfinity business location can’t do the Xfinity business? This is crazy. Of course when I followed the stores instruction to get to the “customer retention” department they said they had to “check current prices” and then proceed to put me on hold permanently. Terrible customer service.

Responses

XfinityJorge

Official Employee

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2.1K Messages

1 year ago

Hello @user_1djf5r thank you so much for using our Forums to contact our Xfinity Support Team. We are happy to work with you and look over the bill to see how we can help you. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_ac6ca8

Visitor

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15 Messages

1 year ago

When I logged in to pay my bill on time the bill was $25.00 more than usual. I immediately reached out to Xfinity Customer Service and told them to correct. I told them I was not paying an incorrect amount nor would I pay a late fee for not paying an incorrect amount. They didn't respond to issue and I've contacted them every day for the last two weeks. And now I'm charged a late fee for not paying the incorrect amount. I reported to Tom Karinshak and Leadership and they haven't resolved.

There was a data breach and my info was exposed and scammers started reaching out to me saying the were Xfinity. I reported to Xfinity and they said it wasn't them. Predatory technology and inept service with the Internet Team. My phone bill has been consistent for 5 years.

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user_equriu

1 Message

1 year ago

My bill has doubled over the past month. I had previously been on government assistance which reduced my bill by $50 per month. My bill went from $135 to $356. Because I’m on autopay—I do not and cannot get a printed pdf statement of my bill breakdown. There is no transparency in billing accounting practices and essentially Comcast can charge whatever they want.

If you have 1/2 day to spend on the phone with them—they might give you a slight discount. I am sick and tired of being held hostage by their billing practices.

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_equriu, thank you for taking the time to reach out on social media. I understand your concern with the bill, and I'd like the opportunity to check into that for you. As a customer myself, I am very cautious with my budget and completely understand you wanting to know exactly what to expect on your bills each month.

To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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1 year ago

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Billing

user_1djf5r

2024 Bill increases and customer service

XfinityJorge

user_ac6ca8

user_equriu

XfinityKrista

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