$20 Bundle Discount on Internet Fee

I was talked into upgrading to iPhone 15 last March to get $20 discount on internet fee for 2 years but it has not shown up on my bill. I talked several reps including the supervisor who promised this to be processed last month but it has not reflected on my latest bill. I am SO tired of your team not honoring what you promised. I did not have to upgrade my phone at all if no $20 discount. PLEASE stand behind your promise and statement. Last month the supervisor said it is being processed but why still not on my bill. Please STAND BEHIND YOUR PROMISE.

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XfinityRaf

Official Employee

•

1.2K Messages

1 year ago

Good afternoon @user_11e9oa. We're very sorry to hear about your billing issues after upgrading to an iPhone 15. If you could please send our team a direct message with your full name and full address, we can investigate what happened. Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

2

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user_11e9oa

2 Messages

I have chatted with your reps several times and still not appearing on my statement. Who and where can I escalate this issue?

1 year ago

0

XfinityJanelle

Official Employee

•

1.8K Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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1 year ago

0

Billing

user_11e9oa

$20 Bundle Discount on Internet Fee

XfinityRaf

user_11e9oa

XfinityJanelle

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