2 Messages
$20 Bundle Discount on Internet Fee
I was talked into upgrading to iPhone 15 last March to get $20 discount on internet fee for 2 years but it has not shown up on my bill. I talked several reps including the supervisor who promised this to be processed last month but it has not reflected on my latest bill. I am SO tired of your team not honoring what you promised. I did not have to upgrade my phone at all if no $20 discount. PLEASE stand behind your promise and statement. Last month the supervisor said it is being processed but why still not on my bill. Please STAND BEHIND YOUR PROMISE.
XfinityRaf
Official Employee
•
591 Messages
4 months ago
Good afternoon @user_11e9oa. We're very sorry to hear about your billing issues after upgrading to an iPhone 15. If you could please send our team a direct message with your full name and full address, we can investigate what happened. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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