Visitor
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1 Message
2 scheduled payments for the same payment
We had scheduled a payment for our bill from last month because it was going to be late, as our paycheck dates have changed. After scheduling the payment we then got a notification a week later in the app saying that since it was overdue we needed to make another payment schedule for the overdue fees. We did so. I checked the app multiple times and all it said was a payment was scheduled for the overdue bill. Now it has charged us for the overdue bill as well as the bill that isn't even due until August 19th. That wasn't in our budget for the 1st half of the month, as it is due in the 2nd half of the month. We did not set up a scheduled payment for this months bill, we set it up for the overdue bill only. I need to know how to request a refund. The ai chat sends me in circles. Thanks in advance.
XfinityJeff
Official Employee
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1.1K Messages
3 hours ago
Good morning @sparklingonyx, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the payment, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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