Visitor
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1 Message
2 Accounts at 1 Address after a Move
I just moved to a new house and moved my internet to my new address with no problems. A few days ago, I attempted to upgrade my internet to a faster speed at my new house for a better price and it somehow created 2 different accounts at the same address. I see on my account that I have a bill due on the 19th that is for the "old" account at a much higher cost then what my new plan is. I talked to someone at Xfinity and they told me i wouldn't be paying this payment on the 19th but i still see it in my account. Is there an easy way to just delete one of these duplicate accounts? I've tried everything...
XfinityJeff
Official Employee
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357 Messages
3 hours ago
Good morning @user_yp2bzh, and thanks for posting to the Xfinity Forums today, I hope this message finds you well. I am sorry to hear about the issues with the two accounts, I know I would not want to pay for two separate accounts at the same address. Luckily you have reached out to a dedicated team of experts that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJeff
Official Employee
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357 Messages
2 hours ago
Thanks again for reaching out to us on the Xfinity forums @user_yp2bzh. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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