1 Message
$100 service visit fee?
When our internet stopped working, we contacted Xfinity and they sent a technician who was able to fix it onsite. We think it was related to our neighbor's tree that fell and hit the lines across the street from us. (not on our property) Neither the technician nor the customer service specialist who scheduled the visit mentioned that we would receive a bill but in our new statement there was a $100 service visit fee. Should we have received this fee?
XfinityArmand
Official Employee
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1.9K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support here on our community forum @user_3dfqb2! We are so glad to hear from you and want to help in any way that we can to ensure your concerns with your bill are addressed. No worries! You have reached out to the right team. So that we can get started, please feel free to shoot us a private message with your details so that we can get a look.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityThomasD
Official Employee
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967 Messages
3 months ago
Thanks again for spending some time with our team. After reviewing the account, we were able to take care of the home visit charge. If you ever need anything in the future, please feel free to create a new post.
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